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What I Love about Baldrige
Posted by Harry Hertz, the Baldrige Cheermudgeon In just the last two days I have come across two blog posts on the three key characteristics of effective leaders. Of course the two posts did not...
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If My Doctor Used the Baldrige Criteria, I’d Have a Flu Shot by Now
Posted by Christine Schaefer I recently went to my primary-care doctor to get a flu shot. Before venturing out for a very dissatisfying office visit, I called ahead to confirm that such shots are...
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How to Do a Baldrige Assessment
Posted by Harry Hertz, the Baldrige Cheermudgeon I am frequently asked about the elements of a Baldrige assessment, whether conducted as a self-assessment or externally conducted. The topic came up...
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What Comes After Teaching Leadership?
Posted by Harry Hertz, the Baldrige Cheermudgeon Business schools today have placed a renewed emphasis on teaching leadership. Dawn Bailey explored this topic in a recent Blogrige post. As Dawn stated,...
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Another Reason Health Care Organizations Need the Baldrige Framework
By Christine Schaefer A panel of patient safety experts recently found that a “systems approach” is necessary to ensure patient safety in hospitals and other health care organizations. An article...
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Consider a Busy Restaurant Kitchen as a System
Posted by Harry Hertz, the Baldrige Cheermudgeon I am frequently asked about the meaning of systems perspective or about the difference between aligned processes (alignment) and integrated processes...
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The Baldrige Hockey Puck
Posted by Harry Hertz, the Baldrige Cheermudgeon I recently had a conversation with some of the Baldrige Program staff about the new Baldrige Framework diagram issued in 2015, and sometimes referred...
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Lots of Activity, No Progress
Posted by Harry Hertz, the Baldrige Cheermudgeon I recently read an HBR blog entitled, “How Aligned Is Your Organization?” The authors attributed a lack of internal organizational alignment to four...
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